Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? Look no further than arenaflex, a leading provider of innovative solutions in the water purification industry. We're seeking a talented Customer Service Representative (AR Focus) to join our team in a hybrid role that combines the flexibility of remote work with the benefits of in-person collaboration.
**About arenaflex**
arenaflex has been a trusted name in the water purification industry for over 85 years, with a rich history of designing and distributing high-quality systems for residential, commercial, and industrial applications. Our commitment to excellence has earned us a reputation as one of the largest and most respected water purification companies on the East Coast. As we continue to grow and expand our services, we're looking for talented individuals like you to join our team and help us deliver exceptional customer experiences.
**Why Work at arenaflex?**
At arenaflex, we're passionate about providing safe, healthy water for our customers and their families. Our products range from simple filters to complex pharmaceutical and industrial systems, and our customers come from all walks of life – from your neighbor to the largest hospitals, universities, and manufacturers. We're proud of our friendly and talented office staff, and we're looking for like-minded individuals to join our team.
**Responsibilities**
As a Customer Service Representative (AR Focus) at arenaflex, you'll have the opportunity to work on a variety of tasks and projects, including:
* Posting and Invoicing: Accurately process customer invoices and payments, ensuring timely and efficient financial transactions.
* Customer Service: Provide exceptional phone and texting support to customers, addressing their concerns and resolving issues in a professional and courteous manner.
* Billing Support: Assist customers with billing-related inquiries and issues, ensuring accurate and timely resolution.
* Sales Support: Collaborate with sales teams to provide product information and support, helping to drive sales and revenue growth.
* Improving Operational Efficiencies: Identify areas for improvement and implement process changes to enhance customer service and operational efficiency.
* Special Projects: Participate in special projects and initiatives, contributing to the growth and success of arenaflex.
**Requirements & Qualifications**
To succeed in this role, you'll need:
* Excellent communication skills, both written and verbal.
* Ability to quickly learn and adapt to new systems and processes.
* Strong problem-solving skills, with a focus on customer satisfaction.
* PC proficiency, including experience with Microsoft Office and other software applications.
* Attention to detail, with a focus on accuracy and precision.
* Willingness to submit to a background check.
* In-person training period at our Sparta or West Orange, NJ office.
* Basic understanding of Excel, including pivot tables and basic formulas.
**Benefits**
As a valued member of our team, you'll enjoy:
* Paid sick leave and paid vacation time.
* Paid holidays and flexible hours.
* Opportunity to work from home and enjoy a hybrid schedule.
* Competitive salary range: $30,000.00 - $35,000.00 per year.
**Application Process**
Ready to join our team? Click the link below to apply now and take the first step towards a rewarding career at arenaflex.
**About the Job Type**
This is a full-time position, with the opportunity to work from home four days a week and in-person one day a week at our West Orange, NJ office. We're open to considering part-time candidates for the right individual.
**Weekly Day Range**
Monday to Friday, with flexible starting and ending times.
**Work Setting**
Remote work with in-person collaboration at our West Orange, NJ office.
**Ability to Relocate**
Milford, PA: Relocation is required before starting work.
**Education**
High school or equivalent (preferred).
**Simple Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!