Client Services Specialist

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. They are seeking a Client Services Specialist who will manage client inquiries, establish long-term relationships, and coordinate services to ensure clients receive appropriate care and support. Responsibilities - Manage new client inquiries from receipt to hand-off with Case Management - Ensure all client questions and needs are addressed - Recommend and start the correct service for each client - Receive referrals via phone, fax, email, or in person - Review referrals for required components and additional gaps to meet client needs - Receive back-flow calls from the front desk if needed - Reconcile missing components of referrals through follow-up/coordination with providers - Coordinate with all business line leaders, as needed, to include Home Health, Hospice and Community Home Care, Primary Care - Achieve timely service delivery within Compliance standards - Enter referral information into EMR and Salesforce for tracking - Maintain accurate EMR environment to Compliance standards - Responsible for converting calls to referrals/admissions to meet conversion targets - Respectfully and actively listens to others to gain a full understanding of client needs - Comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas - Appropriately adapts his/her message, style, and tone to accommodate a variety of audiences - Has a personal vision/mission aligned with Lifespark's and gives compelling reasons for ideas - Employs a variety of interpersonal skills and leadership skills to increase the impact he/she has on others - Gives others feedback in a way that wins their support and motivates them to act - Is a good negotiator, always seeking win-win agreements - Professional demeanor: adheres to all performance standards in Lifespark Employee Handbook - Maintains client confidentiality and professional standards as outlined in the Lifespark Employee Handbook - Builds professional relationships in the community representing Lifespark in a professional and positive light - Reports awareness of community events or situations that may affect Lifespark business activities - Maintains composure and effectiveness despite stressful circumstances - Understands personal stressors and takes steps to limit their impact - Keeps issues and situations in perspective and reacts appropriately (e.g. does not over-react to situations or what others say) - Avoids the reactive "crisis" style of work - Works on issues that may not be urgent like self-development, planning, and relationship building - Able to prioritize work tasks - Can appropriately identify and say "no" to unimportant time wasters - Accomplishes work on-time - Arrives early or on-time for meetings - Returns telephone calls, memos and letters promptly Skills - 1-2 years of experience in healthcare - Proficiency with medical terminology - Strong customer service and phone skills - Proficient with technology (EMR, Microsoft Office, etc.) - Experience with referral and/or intake - Knowledge of community resources and payer sources Benefits - Annual Reviews/Raises{Shift differentials if applicable} - Paid Time Off - Vacation Time - Mileage reimbursement - Medical, Dental, Vision benefits for Full Time Hires - Short-Term Disability & Long-Term Disability Insurance - Life Insurances - 401k + Company Match for full-time and part-time employees - Referral bonuses - Career path to other positions within our growing company! Company Overview - Lifespark is a complete senior health company. It was founded in 2004, and is headquartered in St Louis Park, Minnesota, US, with a workforce of 501-1000 employees. Its website is http://www.Lifespark.com.