APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. POSITION SPECIFICS Student Affairs is seeking a Business Systems Analyst (BSA) for the MyResource Generative Artificial Intelligence (AI) project – an interactive, online, student self-service information hub. The project is a key initiative supporting the President’s efforts to remove barriers and simplify the collegiate experience as students navigate the University. The initiative includes three tiers: an AI-powered resource hub, a student-facing office space, and an opportunity to recommend additional resource support to the University. The BSA will play a pivotal role in the management of this new resource hub to guide its smooth operation and ensure stakeholder satisfaction. The BSA will liaise between the technical staff and user groups, translating business needs into technical requirements. The person will also work closely with the MyResource team (Director, AI Integration Developer, Program Coordinator, and Project Manager) to optimize existing models and develop innovative solutions. The BSA must be a highly motivated professional who demonstrates initiative, can work independently with minimal supervision, and can work in a collaborative environment where they openly communicate and share insights. The location of this position is flexible, allowing for full remote work within the United States, full-time in-person work at our University Park Campus, or a hybrid model combining both remote and in-person work. Standard working hours are based in the Eastern Time Zone. Candidates must be eligible to work in the US without sponsorship. Questions should be directed to the hiring manager during the interview process. For full consideration, please submit a cover letter and a resume’ along with your application. Specific responsibilities include: Systems Analysis, Maintenance, and Support Gain and maintain a strong working understanding of WatsonX Develop, analyze, document, maintain, and enhance new or current system processes and workflows Develop and execute test plans and scripts, and other quality assurance measures; lead testing such as user acceptance, performance, security, accessibility, usability, etc. Compile data from all tiers of MyResource to make decisions about the development of the resource that can be based on the data collected; display and analyze data Provide technical guidance to the MyResource AI Integration Developer by helping them to make technical decisions, solve problems, and recommend enhancements Process Improvement, Issue Resolution, and Industry Trends Support the MyResource team members responsible for monitoring, troubleshooting, and resolving complex system issues Collect user feedback regarding system performance and work with the MyResource team to prioritize configuration requests Develop and implement IT service strategies, policies, and procedures to enhance efficiency and effectiveness Monitor and maintain IT service quality and standards, conducting regular reviews and audits Stay up to date with the latest trends and advancements in AI, foundation models, and large language models Evaluate emerging technologies, tools, and frameworks for potential impact on solution design and implementation Collaboration and Knowledge Sharing Foster collaboration among the MyResource technical team, other University stakeholders, and vendors who are critical to the system’s success Maintain regular and direct communication with subject matter experts Document solution architecture, design decisions, implementation details, and lessons learned Initiate and maintain standard operating procedures and team documents Develop and provide training, demonstrations, and regular communication to end-users Encourage innovation and continuous learning among stakeholders Preferred Experience: Minimum requirements are a Bachelor's Degree plus three years of relevant experience or equivalent combination of education and experience Proficiency with data analytics and Microsoft Office tools, including but not limited to Power BI, Excel, Word, PowerPoint, and Planner Preference will be given to candidates who have a familiarity with IBM WatsonX or other generative AI tools and a willingness to learn, strong analytical, problem-solving, and communication skills, and experience working with college students Familiarity with project management methodologies such as Agile SCRUM MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS Bachelor's Degree 3+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $61,800.00 - $89,600.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many. Apply tot his job