Why We Work at Dun & Bradstreet Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers . About the role Are you ready to take your technical expertise to the next level? Join our team as a third-level expert in technical operations for 1 year fixed term contract! You'll play a crucial role in supporting our cutting-edge point of arrival products, ensuring long-term stability and satisfaction for our customers. In this role, you'll: Provide top-tier technical support and expertise for prioritized projects. Collaborate seamlessly with second-line support, development, infrastructure, cloud, and network teams, as well as incident managers. Be a key player in maintaining and enhancing our product's performance and reliability. If you're passionate about technology and thrive in a collaborative environment, we want to hear from you! Responsibilities Develop Expertise :Build comprehensive knowledge of our strategic cloud platforms. Monitor and Supervise :Review and supervise services and processes in the production environment, updating relevant documents as needed. Documentation: Prepare and deliver data, create, and maintain essential documents and documentation. Proactive Monitoring: Monitor the health and trends of services and components proactively. Incident Resolution :Provide technical expertise to support and resolve major incidents, follow up on root causes, and prevent recurrence. Trend Analysis: Analyze trends and risks, prepare forecasts, and adjust requirements considering effort and costs. Project Support: Offer technical support expertise for various projects across all environments as part of a 24/7 third-level support team. Coordination: Coordinate and communicate effectively with service providers and internal customers Skills Experience: 2-5 years of professional experience in IT operations with a solid understanding of various systems (Windows, Linux) and basic programming knowledge. Troubleshooting Skills :Expert-level ability to troubleshoot incidents in large and complex environments. Technical Knowledge: Understanding of Git/Dev/SecOps, build pipelines, Kubernetes, Docker, cloud, and infrastructure as code. Tool Proficiency: Familiarity with tools such as Linux shell, Ansible, Bash, Git, Selenium, Splunk APM, and synthetics. Communication Skills: Excellent communication and writing skills. Monitoring Experience: Experience in monitoring external services/applications, SOAP requests, and REST APIs. Database Knowledge: Understanding of databases like MySQL, PostgreSQL, MongoDB, and Cassandra. Web Server Knowledge: Knowledge of Nginx, Apache, Tomcat, and JBoss. Network Skills: Ability to troubleshoot TCP and TLS connections. Office Suite Proficiency: Proficiency in Microsoft Office Suite. Personal Attributes: Ownership Mindset: Show an ownership mindset in everything you do. Be a problem solver, curious, and inspired to take action. Be proactive and seek ways to collaborate and connect with people and teams to drive success. Continuous Growth :Maintain a continuous growth mindset by learning through social experiences, relationships with stakeholders, experts, colleagues, and mentors, as well as through structured courses and programs. Language Skills: Fluency in English Additional Information All Dun & Bradstreet job postings can be found at and . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com. Notice to Applicants : Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy , which governs the processing of visitor data on this platform.