Job Title: Amazon Account Manager
Remote | Full-Time | 10:00 AM - 6:00 PM EST (Monday - Friday)
We are looking for an experienced Amazon Virtual Assistant to manage the day-to-day operations of our Amazon Seller Central account. This role focuses on account health, listings, customer support, and growth-related initiatives.
Responsibilities
Content Creation for New Listings
• Create optimized titles, bullet points, descriptions, and backend search terms
• Assist with A+ Content structure and copy
• Ensure all content complies with Amazon policies
Listing Optimization
• Optimize listings for SEO and conversion
• Improve titles, bullets, and imagery based on performance data
• Analyze sessions, conversion rates, and keyword performance
Listing Management
• Monitor listings for unauthorized edits, suppressions, or missing content
• Update titles, bullet points, descriptions, and backend keywords
• Upload and manage A+ Content and Brand Store updates
Coupons & Promotions
• Create and manage coupons, deals, and promotions
• Monitor performance and report results
• Coordinate promotions with internal campaigns
Creator Connections
• Manage Amazon Creator / Influencer connections
• Reach out to creators for product collaborations
• Track creator content, performance, and approvals
Case Management
• Open, manage, and follow up on Seller Central cases
• Resolve listing issues, suppressed ASINs, policy warnings, and Brand Registry cases
• Maintain a case log and ensure timely resolution
Customer Support
• Respond to buyer messages
• Handle returns, refunds, and A-to-Z claims
• Monitor negative feedback and request removal when eligible
Account Health Overview
• Monitor Account Health Dashboard daily
• Track policy violations, performance metrics, and suppression risks
• Proactively flag and escalate issues that may impact account standing
Required Qualifications
• Proven experience managing Amazon Seller Central accounts
• Strong knowledge of Amazon policies and best practices
• Experience with listings, cases, account health, and customer support
• Excellent written English and communication skills
• Highly organized and detail-oriented
Preferred (Nice to Have)
• Basic understanding of Amazon PPC (not required but a plus)
Benefits & Compensation
• Weekly Pay
• Work From Home
• Negotiable rate, depending on the experience