Customer Service/Healthcare - Remote
Job Title: Customer Service/Call Center - Healthcare (Remote)
Contract Duration: 6 Months...
Pay Rate: $19/50/hr
Location: Remote - Must reside in Florida
Work Hours: 8-5 EST
Qualifications/Skills Needed
? Call Center experience is a must. Customer service experience needed
? 2-3 years managed care or physician's office experience
? Medical terminology
? Typing skills
? LTC/Medical Authorization experience
? Outlook, Word and Microsoft Windows
? High School Diploma or equivalent
Day To Day Responsibilities Of Role
? Assist to resolve missed visits or missed supplies - reaching out to Provider for status/update authorizations, as needed
? Assist with all LTC (Member/Provider) calls. We focus on one call resolution and answering calls in a timely manner
? Review authorizations and assist with correcting authorizations, as needed, to match the PCCP
? Triage/Route calls correctly. Unless member/provider insists that they only want to speak to CC, team will try to resolve issues brought up by the caller before the call is routed to CC or Sup.
Performance Expectations
? Call Center metrics (Talk time, Hold, Aftercall), Schedule Adherence and Call Quality scores 95% or above
Similar Remote Jobs
Customer Service/Healthcare - Remote
Posted on: 07-08-2024 00:00
College Student - eCommerce
Posted on: 07-08-2024 00:00
Live Chat Remote Support
Posted on: 07-08-2024 00:00
Crew Members All Shifts
Posted on: 07-08-2024 00:00
Remote Entry-Level Financial Professional
Posted on: 07-08-2024 00:00
Senior Google Ads Analyst
Posted on: 07-08-2024 00:00
Now hiring farm team
Posted on: 07-08-2024 00:00
WFH Entry-Level Travel Planner
Posted on: 07-08-2024 00:00
Remote Customer Care Specialist
Posted on: 07-08-2024 00:00
Apple Home Advisor Jobs
Posted on: 07-08-2024 00:00
Support Specialist - Remote
Posted on: 16-07-2024 18:37
Call Center Representative (100% Remote)
Posted on: 16-07-2024 19:05
Call Center Sales Representative - 100% Remote
Posted on: 31-01-2025 10:00
American Express Work From Home (Entry Level Job, College Level...
Posted on: 01-07-2024 16:51
Amazon Delivery Driver
Posted on: 11-12-2024 17:45
Sr. Integration Engineer
Posted on: 27-02-2025 00:00
Remote Scheduler/Customer Service
Posted on: 16-11-2024 19:13
Litigation Paralegal *Remote After 90 Days*
Posted on: 14-08-2024 00:00
Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench
Posted on: 23-02-2025 00:00
Python Trainer - Work From Home
Posted on: 18-12-2024 18:22