IT Technician

Sparksoft Corporation is a tech company focused on revolutionizing IT solutions for government clients. The IT Technician role involves providing Tier 1 and 2 support, managing user accounts, troubleshooting issues, and ensuring the operation of assigned IT systems. Responsibilities Provide Tier 1 and 2 support User account management Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups) Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments Set up and install workstation hardware, and software for end-users Provide remote end-users support to employees Operation of assigned IT systems Create knowledge base articles End user support Support of facility physical security systems Enforce IT and security procedures and policy Network support experience Support of IT security Other duties as assigned Skills 0 - 3 years of IT Support Understanding of User administration (i.e., RBAC) Excellent communication and customer support skills Computer break/fix/upgrade Windows 11 Ability to diagnose and resolve basic IT technical issues Experience with Microsoft Technology Stack (Windows, AD, O365, Intune) Identifies, researches, and resolves technical problems Help Desk Support software experience Inventory control Good understanding of computer systems, mobile devices, and other tech products Candidates must be able to obtain and maintain a Public Trust clearance Candidates must have lived in the United States 3 out of the past 5 years Apple OS X Corporate VoIP phone systems Physical access systems College degree preferred Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL) Benefits Health insurance Paid time off 401K matching Training Comprehensive health coverage—including medical, dental, vision, life, and disability insurance Competitive compensation and a 401(k) with employer contributions to help you plan for the future Flexible paid time off and hybrid ways of working that support true work-life balance A curated in-office experience designed to foster community, team connections, and innovation Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events Training and development programs that build new skills and prepare you for leadership roles A collaborative, transparent, and fun culture—recognized as a Great Place to Work® Company Overview Sparksoft helps the clients achieve their business objectives by providing Innovative, best-of-breed software products and technology solutions at substantial cost savings. It was founded in 2004, and is headquartered in Catonsville, Maryland, USA, with a workforce of 51-200 employees. Its website is