**Immediate Hiring: Customer Relations Advisor | Remote Position at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further! blithequark is seeking a highly motivated and customer-focused Customer Relations Advisor to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our residents and prospects, ensuring their needs are met and exceeded. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and communities to thrive. Our mission is to create a better world by fostering connections, building relationships, and delivering exceptional experiences. We are committed to making a positive impact on the lives of our customers, employees, and the communities we serve. **Job Summary** As a Customer Relations Advisor at blithequark, you will be the face of our company, providing exceptional customer service to our residents and prospects. You will be responsible for responding to requests for leasing information, service requests, and community-related questions in a timely and professional manner. Your excellent communication skills, creative problem-solving abilities, and customer-focused attitude will enable you to create lasting impressions and build strong relationships with our customers. **Key Responsibilities** * Assist potential residents with detailed leasing information for blithequark communities nationwide, including creating quotes and scheduling leasing appointments * Showcase the value of community features as they relate to customers' needs * Assist current residents with requests for maintenance, courtesy officers, and other community-related questions and issues * Accurately capture resident and prospect information for communication and record-keeping * Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer-focused attitude at all times * Escalate issues through the appropriate channels when necessary * Use problem-solving skills and best judgment to handle unpredictable situations as they arise * Consistently meet all performance standards, including schedule adherence, average handling time, and call quality * Take an active role in ensuring department goals and objectives are being met or exceeded * Assist in other projects and activities as needed **Requirements** * Bachelor's degree preferred * Experience in a customer-related field required; experience in the multi-family industry or a contact center environment preferred * Must have a customer-focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction * Ability to multi-task, take initiative, and work effectively in a fast-paced environment * Excellent documentation and written and verbal communication skills * Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook * Flexibility to work various shifts, including nights, weekends, holidays, and overtime as required * In the event of an emergency situation, you may be required to work remotely and should have internet access * Bilingual (English/Spanish) a plus * Ability to sit for extended periods of time **Work Environment and Culture** As a remote employee, you will have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection. Our team is collaborative, supportive, and passionate about delivering exceptional customer experiences. We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all employees. **Compensation and Benefits** * Competitive hourly rate: $20-$29 per hour * Eligibility for discretionary annual bonus based on individual and company performance * Comprehensive benefits package, including paid time off, medical/dental/vision insurance, 401(k), and employee share purchase plan * Opportunities for career growth and professional development **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job