[Hiring] Member Advocate @Blue Cross Blue Shield of Massachusetts

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves being a Member Service Advocate at Blue Cross Blue Shield of Massachusetts, where you will support our mission of providing quality, affordable, and equitable healthcare. • Be the attentive ear and friendly voice guiding members to the answers they need. • Explain medical and dental packages to members. • Work in a structured and supportive service center environment. • Participate in a phased new hire training program. • Handle a fast-paced, unscripted service center environment. • Be available to members when they need assistance. • Spend the majority of the week taking calls with members. • Engage in learning and development for career growth. • Supportive remote-working opportunities available. Qualifications • High school diploma or equivalent required. • 1+ years customer service experience with frequent communication with customers. • Strong familiarity with technology, including Microsoft Office applications. • Local to Eastern Standard time zone. Requirements • Frequent speaking and being on the phone with members. • Ability to work in an environment free from distractions. • Establish an ergonomically comfortable physical work environment. • Adhere to BCBSMA’s Hybrid Working Guidelines. Benefits • Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits. • Paid holidays, vacation, personal, and wellness time. • Internal career pathing with individual mentorship, networking, and events. • Access to internal career growth opportunities. • Participation in Employee Resource Groups. Apply tot his job