Guest Experience Ambassador Remote
About The Flex At The Flex , we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this revolution — automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords. We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction. If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll thrive here. The Role As a Guest Experience Ambassador , you are the heart of The Flex experience — ensuring every guest feels welcomed, supported, and delighted throughout their stay. You’ll blend empathy, precision, and problem-solving to deliver an elevated level of service that merges human warmth with smart automation. This is a dynamic, people-first role — ideal for someone who loves helping others, stays composed under pressure, and wants to shape a new global standard in hospitality. ⚙️ Key Responsibilities Guest Support – Be the main point of contact for guests via chat, email, and phone — responding promptly, kindly, and efficiently. Seamless Stays – Coordinate check-ins, checkouts, and local requests to ensure every stay runs smoothly. Issue Resolution – Take full ownership of challenges, find creative solutions, and transform potential frustrations into moments of delight. Proactive Communication – Anticipate guest needs, share clear updates, and provide thoughtful recommendations. Feedback & Insights – Collect and analyze guest feedback to help refine our systems, processes, and service standards. Collaboration – Work closely with Operations, Product, and Tech to enhance the end-to-end guest journey. What You Bring Excellent communication skills — fluent in English ( French or other languages are a plus ). Experience in hospitality, short-term rentals, or customer service. Tech-savvy and confident using PMS, CRM, and digital support tools. Calm, empathetic, and professional — even when things get busy. Sharp attention to detail, a proactive mindset, and a genuine passion for people. Why Join The Flex Make an Impact – Help shape how people experience home and travel across the world. Grow Fast – Join a rapidly scaling company with global ambitions and real career opportunities. Collaborate Globally – Work with a diverse, high-performing international team. Remote-First Culture – Work from anywhere; we care about results, not hours. Earn Rewards – Competitive salary with performance-based incentives. The Flex We’re not just another property company. We’re building a global ecosystem for flexible living — powered by technology, automation, and a human touch. If you’re ready to create exceptional experiences and be part of a world-class team shaping the future of living , we’d love to meet you. #LI-Remote