**Experienced Spanish Bilingual Remote Customer Service Representative – Health Insurance Enrollment and Support**

Are you a self-driven and customer-focused individual with a passion for delivering exceptional service? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? If so, we invite you to join blithequark, a leading provider of innovative health insurance solutions, as a Remote Customer Service Representative. At blithequark, we're committed to making finding and enrolling in health insurance simple, and we're looking for talented individuals like you to help us achieve this vision. As a Remote Customer Service Representative, you'll play a critical role in delivering an amazing customer experience, providing technical support, and helping our customers navigate the complexities of health insurance. **About blithequark** blithequark is a cutting-edge company that specializes in building and operating award-winning cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers. Our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. With a strong focus on innovation and customer satisfaction, we're dedicated to making a positive impact on the lives of our customers. **Job Summary** As a Remote Customer Service Representative, you'll be responsible for providing exceptional customer service, managing customer accounts, and providing technical support via phone, email, and online chat. You'll work closely with our team to resolve customer issues, answer questions, and provide guidance on health insurance plans and enrollment processes. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. **Responsibilities** * Inbound/Outbound Calls: Respond to customer inquiries, resolve issues, and provide technical support via phone. * Deliver the highest level of customer service experience consistently: Provide exceptional service to our customers, ensuring their needs are met and exceeded. * Manage customer accounts and provide technical support: Assist customers with account management, plan selection, and enrollment processes. * Application Data Entry: Accurately and efficiently enter customer data into our systems. * Online chat inquiries as assigned: Respond to customer inquiries via online chat, providing timely and effective support. * Interpret and follow defined procedures and policies: Adhere to our policies and procedures, ensuring compliance with regulatory guidelines. * Creative problem-solving skills: Think critically and develop innovative solutions to complex customer issues. * Flexibility and adaptability to changing projects and updates: Stay up-to-date with changing projects and updates, adapting to new information and processes. * Time and task management (multitasking and task prioritization): Effectively manage your time and tasks, prioritizing customer needs and meeting deadlines. * Extensive self-study, training, and testing are required: Complete required training and certifications to ensure expertise in our systems and processes. * Adhere to regulated guidelines for communications via all channels: Ensure compliance with regulatory guidelines for all customer interactions. **Qualifications** * Moderate to Advanced computer skills: Proficiency in using computers, software applications, and online systems. * High level of comfort learning new technology: Ability to quickly learn and adapt to new systems and processes. * High level of professionalism: Demonstrated ability to work in a professional and respectful manner. * Excellent verbal and written communication skills: Effective communication skills, both written and verbal. * Comfortable working from home: Ability to work independently in a home-based environment. * Self-motivated and success-driven: Demonstrated ability to work independently, with a strong focus on achieving results. **Preferred Experience** * Previous experience in customer support or technical support role: Experience in providing customer support or technical assistance. * Previous experience with Group and/or Individual health insurance, or the Affordable Care Act: Knowledge of health insurance plans and enrollment processes. * Previous experience in a Call Center: Experience working in a call center environment. * Familiarity with CRM systems and practices: Knowledge of customer relationship management (CRM) systems and practices. * Spanish Bilingual, a plus: Proficiency in speaking, reading, and writing Spanish. **What We Offer** * Paid Training: Comprehensive training program to ensure your success in the role. * Full-Time, Seasonal role: Opportunity to work in a full-time, seasonal capacity. * Performance and attendance-based incentives, in addition to the base pay: Incentives for meeting performance and attendance goals. * The convenience of working from home: Ability to work from the comfort of your own home. * Collaborative and supportive team environment: Opportunity to work with a dynamic and supportive team. * 401K Match: Employer-matched 401(k) plan for retirement savings. * Individual Coverage HRA (ICHRA): Health insurance coverage for you and your family. * Paid time off (PTO): Accrued paid time off for vacation, sick leave, and holidays. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Disclaimer** blithequark is not responsible for any errors or omissions in the job posting. The company reserves the right to modify or cancel the job posting at any time. Apply for this job