Experienced Social Media Customer Support Specialist - Remote Work Opportunity with The Walt Disney Company

Introduction to The Walt Disney Company The Walt Disney Company, a global leader in the entertainment and media industry, is seeking an experienced Social Media Customer Support Specialist to join its team. As a pioneer in creating magical experiences for audiences worldwide, Disney is committed to delivering exceptional customer service through its various platforms, including social media. This role offers a unique opportunity to work remotely and be part of a dynamic team that is passionate about providing top-notch support to Disney's customers. Job Overview The Social Media Customer Support Specialist will be responsible for providing exceptional customer service to Disney's customers through social media channels. This will involve responding to customer inquiries, resolving issues, and providing support in a timely and professional manner. The ideal candidate will have excellent communication skills, a strong knowledge of social media platforms, and the ability to work in a fast-paced environment. Key Responsibilities Respond to customer inquiries and resolve issues through social media channels Provide exceptional customer service and ensure that customer issues are resolved in a timely and professional manner Collaborate with internal teams to resolve customer issues and provide feedback on customer concerns Stay up-to-date with the latest Disney products, services, and promotions to provide accurate and helpful information to customers Utilize social media analytics tools to track customer engagement and provide insights on customer behavior Develop and maintain a thorough knowledge of Disney's products, services, and policies to provide accurate and helpful information to customers Essential Qualifications Bachelor's degree in a related field (e.g., communications, marketing, customer service) At least 2 years of experience in customer service, preferably in a social media or remote work environment Excellent communication and interpersonal skills Strong knowledge of social media platforms and analytics tools Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities Strong problem-solving and conflict resolution skills Preferred Qualifications Experience working in the entertainment or media industry Knowledge of Disney products, services, and policies Experience with customer service software and technology (e.g., CRM, chatbots) Strong analytical and problem-solving skills Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At Disney, we are committed to providing our employees with opportunities for growth and development. As a Social Media Customer Support Specialist, you will have access to training and development programs, mentorship, and opportunities to advance your career within the company. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. Work Environment and Company Culture Disney is a dynamic and inclusive work environment that values diversity, creativity, and innovation. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals. We offer a collaborative and supportive work environment that encourages open communication, feedback, and recognition. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. As a Disney employee, you will also have access to exclusive discounts on Disney products and services, as well as opportunities to attend special events and experiences. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Social Media Customer Support Specialist with The Walt Disney Company, you will be part of a team that is dedicated to creating magical experiences for audiences worldwide. Apply now to join our team and start your Disney career! How to Apply To apply for this role, please submit your application through our website. You will need to provide your resume, cover letter, and any other supporting documents. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Required Documents Resume Cover letter Qualifications certificate with mark sheets Passport-size photographs Signature Top 10 Interview Questions Can you tell us about yourself? What interests you about this position? What are your strengths? What are your weaknesses? Can you give an example of a time when you solved a problem creatively? How do you handle stress and pressure? How would you describe your work style? Can you tell us about a time when you had to work with a difficult colleague or supervisor? How do you stay organized and prioritize tasks? What are your long-term career goals? Apply Job! Apply for this job