Experienced Online Chat Support Specialist - HR Operations and Call Center Excellence at Blithequark

Join the Blithequark Team: Elevate Your Career in HR and Customer Support Blithequark is seeking a highly skilled and proactive Online Chat Support Specialist to enhance our call center operations and HR processes. As a crucial member of our team, you will ensure smooth daily operations and contribute to a positive workplace culture by providing real-time assistance and support through online chat platforms. If you have a passion for delivering exceptional customer experiences, a knack for HR operations, and a drive to make a difference, we invite you to join our dynamic team. About Blithequark and the Industry At Blithequark, we pride ourselves on being a leader in providing top-notch customer service and support solutions. Our call center operations are the backbone of our business, and we're committed to creating a work environment that is supportive, inclusive, and empowering for all our employees. We're looking for talented individuals who share our values and are eager to contribute to our mission of delivering exceptional customer experiences. Key Responsibilities As an Online Chat Support Specialist at Blithequark, you will play a multifaceted role that encompasses various aspects of HR operations, customer support, and team collaboration. Your key responsibilities will include: Recruitment & Onboarding: Assist with job postings, resume screening, and interview scheduling to ensure we attract top talent. Facilitate new hire onboarding to ensure effective integration into the team and provide a seamless transition into their new roles. Employee Relations: Act as a primary contact for HR-related inquiries and concerns from call center employees, providing timely and effective support. Support employee engagement and address workplace issues effectively to maintain a positive and productive work environment. HR Administration: Maintain accurate and up-to-date employee records, including attendance and performance, to ensure compliance with regulatory requirements. Process HR paperwork, such as contracts and terminations, with attention to detail and confidentiality. Training & Development: Help organize and coordinate training sessions and development programs for staff to enhance their skills and knowledge. Track and report on employee training progress to identify areas for improvement and measure the effectiveness of training initiatives. Compliance & Reporting: Ensure adherence to company policies and employment laws to mitigate risks and maintain a compliant work environment. Prepare and maintain HR reports on staffing and turnover to inform business decisions and drive strategic initiatives. Support & Coordination: Collaborate with HR team members on various HR functions and initiatives to drive efficiency and effectiveness. Coordinate with call center management to meet staffing and operational needs, ensuring seamless communication and alignment. Requirements and Qualifications To succeed as an Online Chat Support Specialist at Blithequark, you will need: Education: Bachelor's degree in Human Resources, Business Administration, or a related field. Experience: Minimum of 2 years in an HR role, preferably in a call center or customer service environment. Skills: Organizational and Multitasking Abilities: Strong organizational and multitasking abilities with keen attention to detail. Interpersonal and Communication Skills: Excellent interpersonal and communication skills, with the ability to build rapport with employees and customers. Technical Proficiency: HR Software and MS Office Suite: Proficient in HR software and MS Office Suite (Word, Excel, PowerPoint). ATS and HRIS Systems: Familiarity with ATS and HRIS systems is a plus. Problem-Solving: Discretion and Proactivity: Ability to handle sensitive information discreetly and resolve issues proactively. What We Offer At Blithequark, we're committed to providing a comprehensive benefits package that supports the well-being and growth of our employees. Here are some of the benefits you can expect: Competitive Salary: Reflective of experience and expertise. Health & Wellness: Comprehensive insurance plans, wellness programs, and gym discounts. Professional Growth: Career advancement opportunities, training, and mentorship. Work-Life Balance: Flexible hours and a supportive work environment. Employee Perks: Paid time off, recognition programs, and company events. Collaborative Environment: Supportive, team-oriented atmosphere. Retirement Plans: 401(k) with company match. Flexible Work Options: Potential for flexible hours or remote work. Employee Discounts: Discounts on company products and services. Why Join Blithequark? At Blithequark, we're passionate about creating a work environment that is inclusive, supportive, and empowering for all our employees. Here are some reasons why you should consider joining our team: Opportunity for Growth: We're committed to providing career advancement opportunities and professional growth. Innovative Culture: We're a dynamic and innovative company that's always looking for new ways to improve and grow. Collaborative Team: We're a team-oriented company that values collaboration and communication. Recognition and Rewards: We recognize and reward our employees for their hard work and contributions. How to Apply If you're passionate about delivering exceptional customer experiences, have a knack for HR operations, and are looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you! Join the Blithequark team and be part of a dynamic and innovative company that's shaping the future of customer service and support. Apply now and take the first step towards an exciting and rewarding career! Apply for this job