Experienced Full Stack Customer Service Senior Manager - Remote Services & Operations at Blithequark
Join the Team at Blithequark: Where Exceptional Customer Experience Meets Innovative Remote Services Blithequark is a dynamic and growing organization dedicated to delivering top-notch remote services and products to its members. We're on the hunt for a seasoned Customer Service Senior Manager - Remote Services to lead our Contact Center team to new heights. As a hands-on leader with a passion for building engaging work cultures, you'll be responsible for driving exceptional service delivery, implementing efficient processes, and fostering a scalable remote platform. About Blithequark and Our Industry At Blithequark, we're committed to revolutionizing the way our members interact with us. Our industry is rapidly evolving, and we're looking for talented professionals who can help us stay ahead of the curve. With a focus on innovation, customer satisfaction, and employee growth, we're the perfect place for ambitious individuals who want to make a real impact. Key Responsibilities: Provide leadership and coaching to all employees within the Contact Center to ensure exceptional service delivery and QA standards. Identify, recommend, and implement opportunities for members to fulfill their needs through fast and efficient options, including enhancing self-service information and options for basic needs. Build and maintain a scalable remote platform that meets the evolving needs of our members. Develop and implement metrics, processes, and accountability measures to drive results and exceptional member experience. Lead a multifaceted contact center team, including managing a minimum of 30+ agents. Foster a positive and engaging work culture that attracts and retains top talent. Collaborate with cross-functional teams to drive sales, cross-selling, and relationship-building initiatives. Essential Qualifications: Solid foundation in remote delivery of products and services to end-users. 7+ years of experience in leading a multifaceted contact center and remote sales, servicing, and delivery of products and services. Prior experience managing a contact center with a minimum of 30+ agents. Banking and/or financial services experience required. Bachelor's degree. Proven track record of delivering results and driving exceptional member experience. Preferred Qualifications: Experience in sales management, cross-selling, strengthening relationships, and delivering results. Ability to build a scalable remote platform. Certifications in customer service, sales, or leadership. Skills and Competencies: Strong leadership and coaching skills. Excellent communication and interpersonal skills. Ability to analyze data and drive insights to inform business decisions. Strong problem-solving and conflict resolution skills. Adaptability and flexibility in a fast-paced, dynamic environment. Career Growth Opportunities and Learning Benefits: At Blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Senior Manager - Remote Services, you'll have access to: Professional development opportunities, including training and mentorship programs. Career advancement opportunities within the organization. Competitive compensation and benefits package. Work Environment and Company Culture: At Blithequark, we pride ourselves on a positive and engaging work culture that values: Collaboration and teamwork. Innovation and creativity. Employee growth and development. Work-life balance. Compensation, Perks, and Benefits: We offer a competitive compensation package, including: $95K - $120K annual base salary. Quarterly bonus based on incentive metrics. Relocation assistance on a case-by-case basis. Performance-based bonuses. Why Join Blithequark? If you're a motivated and experienced leader looking for a new challenge, we want to hear from you. At Blithequark, we're dedicated to delivering exceptional customer experiences and driving innovation in the remote services industry. Join our team and be part of a dynamic and growing organization that's shaping the future of customer service. Ready to take the next step in your career? Apply now to join our team at Blithequark! Apply for this job