**Experienced Customer Support Representative – Tax Product Customer Service – Remote Work Opportunity with Flexible Scheduling**
Are you a highly motivated and customer-focused individual looking for a remote work opportunity that offers flexibility and a competitive compensation package? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? If so, we invite you to join blithequark's dynamic team of customer support representatives as a Tax Product Customer Support Specialist. **About blithequark** blithequark is a leading provider of innovative solutions for Fortune 500 companies, and we're committed to delivering exceptional customer experiences that drive business growth and success. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we're seeking like-minded individuals to join our ranks. **Job Summary** As a Tax Product Customer Support Specialist, you will play a critical role in providing top-notch customer service to our clients, helping them navigate complex tax-related issues and ensuring their satisfaction with our products and services. You will work remotely from the comfort of your own home, enjoying a flexible schedule that allows you to balance your work and personal life. **Key Responsibilities** * Provide exceptional customer service to clients via inbound phone calls, chat messages, and emails * Respond to customer inquiries and resolve issues in a timely and professional manner * Collaborate with internal teams to resolve complex customer issues and provide solutions * Utilize technology and software to access customer information and resolve issues efficiently * Meet or exceed performance metrics and client expectations * Participate in ongoing training and development to enhance customer service skills and product knowledge **Schedule** * Flexible work schedule options available to accommodate your needs * Majority of work hours are during weekdays and daytime * Opportunity to create a work schedule that works best for you **Earnings & Revenue** * Contract earnings vary by client, with competitive rates up to $19 per hour * Pay is determined by your phone call status when assisting customers * Additional incentives available based on client and performance metrics **Required Skills for Success** * Exceptional written and verbal communication skills * Proven track record in customer service and delivering outstanding customer care * Keen attention to detail with strong problem-solving skills * Friendly, empathetic tone, and professional demeanor * Self-motivated, proactive, and resourceful mindset * Proficient in using technology, including computer applications and software **Technology & Equipment Requirements** * Quiet and secure work environment during working hours * Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted) * Wired USB headset with microphone for clear communication * High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity * Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS) * Valid and up-to-date antivirus software installed * Smartphone, Android tablet, or iPad required for program work, along with an authentication app **Work Environment Requirements** * Quiet, uninterrupted space * Organized desk area **Important Information** * We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. * Contractors must also successfully pass a criminal background check. **Contractual Relationship** * The relationship between you and blithequark is a contractual relationship. * You will remain an independent contractor for the duration of your program assignment. * blithequark will not be responsible for withholding taxes on your earnings while contracted with blithequark. * When you receive your contract, you will be asked to agree to have no claim against blithequark hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind. **Why Join blithequark?** * Competitive compensation package with opportunities for additional incentives * Flexible scheduling to balance work and personal life * Ongoing training and development to enhance customer service skills and product knowledge * Collaborative and dynamic work environment with a team of dedicated professionals * Opportunity to make a difference in the lives of our customers and drive business growth and success **How to Apply** If you're a motivated and customer-focused individual looking for a remote work opportunity that offers flexibility and a competitive compensation package, we invite you to apply for this exciting role. Please visit our website to submit your application and join our team of dedicated professionals at blithequark. Apply for this job