**Experienced Customer Support Representative – Remote in Utah**
Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Support Representative. As a key member of our contact center support team, you will play a vital role in helping us expand our services and reach new audiences worldwide. **About blithequark** At blithequark, we believe that everyone deserves access to affordable and simple legal services. Founded in 2008, we are the largest and most widely used online legal service platform in the world, with a presence in North America, South America, and Europe. Our mission is to enhance and expand our platform to a scale never seen before, capturing audiences worldwide. We are expanding our team to take on this challenge, and we are looking for talented individuals like you to join us on this exciting journey. **About Your Role** As an Experienced Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, working directly with them to resolve their queries and concerns. You will be the face of blithequark, and your interactions will shape our customers' experiences. We are looking for someone who is passionate about delivering outstanding customer service, has excellent communication skills, and can work effectively in a fast-paced environment. **Key Responsibilities** * Answer inbound calls from prospective or current customers in a timely and professional manner * Listen attentively to customer inquiries and provide accurate and helpful information * Troubleshoot and resolve customer issues or concerns with empathy and efficiency * Maintain detailed and accurate records of customer interactions * Follow up with customers as needed to ensure satisfaction and provide additional assistance **What You'll Need** * Bachelor's degree preferred * At least 1 year of experience providing customer service over the phone in a call center or similar environment * Polished and professional demeanor with excellent verbal and written communication skills * Comfortable handling a high volume of calls * Punctuality and consistent attendance are required * Flexible availability for overtime or weekend hours, as needed * Friendly, patient, and skilled on the phone, with a helpful demeanor * Energetic, highly organized, and able to take ownership of issues with a proactive attitude * Ability to multitask with a strong attention to detail * Maintains professional and respectful behavior when addressing the concerns of irate or frustrated clients * Ability to work an 8-hour shift in either a seated or standing position, depending on personal workspace setup **Benefits & Perks** * Comprehensive health plans (including Medical, Dental, and Vision insurance for full-time employees) * Accrued PTO * Life insurance * Disability benefits * Supplemental Optional Life Insurance Benefits * FSA Options Optional * HSA with Company Match * 401k program with Company Match * Fertility Assistance and Planning options * Wellhub & ClassPass fitness platforms * Comprehensive Pet Insurance options * Financial Wellbeing & Student Loan Program access * Access to additional Mental Health & Wellbeing resources * Pre-tax Commuter/Transit Benefits * Free blithequark account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates **Interview Process** * Video Interview * Recruiter Phone Screen * Role Assessment(s) * Hiring Manager Interview **Why Join blithequark?** * We foster an environment of diversity with a strong company culture * We offer remote flexibility, allowing you to work from the comfort of your own home * We are committed to recruiting and retaining a diverse and inclusive workforce * We offer a comprehensive benefits package, including health insurance, PTO, and more * We provide opportunities for career growth and development * We are a dynamic and fast-paced company, always looking for new challenges and opportunities **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, committed to recruiting and retaining a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. **Confidentiality** All your information will be kept confidential according to EEO guidelines. **Reasonable Accommodations** You may request reasonable accommodations by sending an email to . **Actual Compensation Packages** Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. **Salary Range** $16-$16 USD **Location** Utah **Apply Now!** If you are passionate about delivering exceptional customer experiences and making a real difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application, and we will be in touch to discuss further. Apply for this job