**Experienced Customer Support Associate – Veterinary Community Engagement and Platform Support**

Join our dynamic team at blithequark, a cutting-edge eCommerce and mobile platform revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. As a key member of our growing support team, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. **About blithequark** blithequark's innovative platform enables veterinary practices to compare and buy from all of their vendors in one place, streamlining the purchasing process and allowing veterinarians to focus on what matters most – providing exceptional care to their patients. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, and delivering care to millions of animals every year across all 50 states, we're a growing team on a mission to modernize the $50B+ animal health industry. As a venture-backed growth stage company with notable investors in Silicon Valley and NYC, we're looking for exceptionally talented and passionate individuals to join our team. If you're a proactive self-starter who thrives in a fast-paced, team environment, and is excited by the challenge of supporting and growing a large community of passionate veterinary professionals, we want to hear from you! **Key Responsibilities** As an Experienced Customer Support Associate, you will be responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the blithequark platform. Your key responsibilities will include: * Supporting existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshooting issues quickly and explaining scenarios/solutions in an easily digestible and effective manner * Handling various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Working cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Working with vendor and industry partners to streamline communication and alerts between systems * Helping to continuously develop and expand processes in order to streamline support workflows **Essential Qualifications** To be successful in this role, you will need: * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support is preferred * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills **Preferred Qualifications** While not required, experience in tech/start-up work environments is a plus, as is knowledge of intercom and/or experience with other chat platforms. **What We Offer** As a full-time member of our team, you can expect: * 100% remote work within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Equal Opportunity Employer** blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. **Stay Scam-Smart** We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Visit our official careers page to confirm the validity of any openings, and never provide sensitive personal or financial information during the application process. **Apply Now!** If you're a motivated and passionate individual who is excited about the opportunity to join our dynamic team at blithequark, please apply now! Apply for this job