**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our team, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met with empathy, understanding, and a personal touch. If you're passionate about delivering outstanding service and have a heart for helping others, we invite you to join our team as a Remote Customer Service Representative. **About arenaflex** arenaflex is a leading healthcare organization committed to transforming the way we deliver care. Our purpose is to bring our heart to every moment of our members' health, and we strive to make a positive impact on the lives of those we serve. With a focus on innovation, convenience, and affordability, we're dedicated to providing exceptional healthcare experiences that exceed our members' expectations. **Job Summary** As a Remote Customer Service Representative, you'll be responsible for providing telephone assistance to our members and providers, addressing a range of inquiries, and ensuring a seamless experience for all interactions. You'll work from the comfort of your own home, using high-speed internet connectivity with secure service via ethernet cable, and enjoy a flexible schedule with opportunities for growth and development. **Responsibilities** * Answer incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs * Utilize strong customer service skills to resolve issues efficiently and effectively * Collaborate with internal teams to resolve complex issues and provide accurate information * Meet performance standards, attendance requirements, and call quality goals * Work from home, using high-speed internet connectivity with secure service via ethernet cable * Participate in ongoing training and development to enhance skills and knowledge **Training and Support** * Receive comprehensive training on arenaflex's products, services, and policies * Collaborate with experienced colleagues to develop your skills and knowledge * Access to ongoing training and development opportunities to enhance your performance and career growth **Requirements** * High school diploma or equivalent required * Ability to communicate effectively with members and providers orally and in written form * Strong customer service skills, with a focus on empathy, understanding, and a personal touch * Ability to work from home, using high-speed internet connectivity with secure service via ethernet cable * Must be able to commute to the office in Richmond, VA when unable to work from home due to prolonged technical problems * Ability to meet performance standards, attendance requirements, and call quality goals **Preferred Qualifications** * Experience working remotely in a call center setting * Experience with Medicaid and Medicare * Strong knowledge of healthcare products and services * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities **Compensation and Benefits** * Competitive hourly rate: $17.00 - $27.90 * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * Access to numerous well-being programs, education assistance, free development courses, and discount programs with participating partners **Work Environment and Culture** * Remote work opportunity with flexible schedule * Collaborative and supportive team environment * Ongoing training and development opportunities to enhance your skills and knowledge * Access to cutting-edge technology and tools to support your success * Arenaflex is an equal opportunity employer, committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. **How to Apply** If you're passionate about delivering exceptional customer service and have a heart for helping others, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Now! Apply for this job