**Experienced Customer Assistant – Online Order Fulfillment and Customer Service**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! As an Experienced Customer Assistant at blithequark, you'll play a vital role in ensuring our customers receive the best possible service, whether they're shopping online or in-store. **About blithequark** At blithequark, we're more than just a retailer – we're a team of dedicated Foodmakers and Shopkeepers who are passionate about providing our customers with a unique shopping experience. With a focus on freshness and quality, we prepare more fresh food in-store than any other supermarket, serving over 11 million customers every week. As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our customers and contribute to our mission of providing great value for money and good quality fresh food and groceries. **Key Responsibilities** As an Experienced Customer Assistant, your primary responsibilities will include: * Selecting and packing online orders with precision and care, ensuring that every item is accurately picked and dispatched to our customers * Utilizing technology to accept orders, find products in the store, and pack them ready for delivery or collection * Providing exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner * Working collaboratively with colleagues across various departments, including replenishment and service, to ensure seamless operations and meet customer needs * Maintaining high standards of Health & Safety, adhering to company policies and procedures, and using equipment safely and efficiently **Essential Qualifications** To succeed in this role, you'll need: * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike * A helpful and friendly style, with a passion for delivering exceptional customer experiences * The ability to work in a fast-paced, dynamic environment, using your own initiative to support and resolve customer queries * Basic computer skills, including the ability to use technology to accept orders and manage inventory * A flexible approach to working hours, including evenings and weekends **Preferred Qualifications** While not essential, the following qualifications would be advantageous: * Previous experience in a customer-facing role, particularly in retail or hospitality * Basic knowledge of inventory management and stock control * Familiarity with technology, including point-of-sale systems and online ordering platforms * A passion for delivering exceptional customer service and exceeding customer expectations **Skills and Competencies** To succeed in this role, you'll need to possess: * Excellent communication and interpersonal skills * A helpful and friendly style, with a passion for delivering exceptional customer experiences * The ability to work in a fast-paced, dynamic environment, using your own initiative to support and resolve customer queries * Basic computer skills, including the ability to use technology to accept orders and manage inventory * A flexible approach to working hours, including evenings and weekends * Basic knowledge of inventory management and stock control * Familiarity with technology, including point-of-sale systems and online ordering platforms **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Assistant, you'll have access to: * Comprehensive training and development programs, designed to help you build your skills and knowledge * Opportunities for career progression and advancement, including promotions to senior roles and specialized positions * A supportive and inclusive work environment, where you'll be encouraged to share your ideas and contribute to our success * A competitive salary and benefits package, including a pension scheme and life assurance **Work Environment and Company Culture** At blithequark, we're proud of our inclusive and supportive work environment, where every employee is valued and respected. As an Experienced Customer Assistant, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our company culture is built on the following values: * Customer Focus: We're committed to providing our customers with a unique shopping experience that exceeds their expectations. * Teamwork: We believe that collaboration and teamwork are essential to our success, and we encourage our employees to share their ideas and contribute to our mission. * Innovation: We're always looking for new and innovative ways to improve our operations and deliver exceptional customer experiences. * Respect: We value and respect every employee, regardless of their background or experience, and we're committed to creating a positive and inclusive work environment. **Compensation, Perks, and Benefits** As an Experienced Customer Assistant at blithequark, you'll receive a competitive salary and benefits package, including: * A competitive salary, based on your experience and qualifications * A comprehensive pension scheme and life assurance * A range of healthcare and well-being benefits, including Aviva Digital GP * A 15% discount card for a friend or family member * A range of family-friendly policies, including 26 weeks maternity and adoption leave * A flexible approach to working hours, including evenings and weekends **Conclusion** If you're a people person with a passion for delivering exceptional customer experiences, we want to hear from you! As an Experienced Customer Assistant at blithequark, you'll play a vital role in ensuring our customers receive the best possible service, whether they're shopping online or in-store. Apply today to join our team and start your journey with blithequark!