Customer Support Engineer (Onsite) – Amazon Store

Date Posted:2025-07-01Country:United States of AmericaLocation:HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USAPosition Role Type:OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.Security Clearance: None/Not RequiredJoining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Our Landing Systems Business Unit headquartered in Troy, Ohio is looking for an experienced Customer Support Engineer. You will provide direct support to aircraft OE and their airline customers, supporting instructions for continued airworthiness, i.e., maintenance manuals, and root cause investigations of field issues. You will provide service support to our international customers. The department is accountable for all wheel & brake engineering activities related to in-service program support.The position is working onsite at our Troy, OH facilityRelocation Assistance may be providedWhat You Will DoProvide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues. Create technical sales and maintenance presentations.Perform root cause analysis of field reported issues and communicate problem resolution activity to the customer.Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs).Communicate voice of the customer in design/development activities.Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon reuse and monitor brake life.Travel 10% domestically and internationallyCommunicate and present to Senior Level Leadership regarding status of technical issues.Perform other duties as required.Qualifications You Must HaveTypically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experienceU.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract3 years of Customer support experience in a technical/engineering environment.3 years of experience performing Root Cause AnalysisQualifications We Prefer Degree in Mechanical, Materials or Aerospace Engineering.Excellent written and verbal communication.Experience in the aerospace industryExperience creating and delivering formal presentations to all levels of leadership.Experience utilizing Microsoft Office- Excel, Word, and PowerPoint, SAP, TeamCenter.What We OfferSome of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion programAnd more! Learn More & Apply Now!Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us! WE ARE REDEFINING AEROSPACE.*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms:Click on this link to read the Policy and Terms