Customer Solutions Representative Full-Time / Part-Time / Flexible Schedule

We are seeking a proactive and client-focused Customer Solutions Representative to join our remote team. This role focuses on delivering exceptional customer support, resolving inquiries, and providing solutions to ensure client satisfaction. The ideal candidate thrives in a flexible remote environment, demonstrates strong problem-solving skills, and is committed to delivering timely and accurate solutions. Key Responsibilities Respond to customer inquiries via phone, email, chat, or ticketing system in a professional and timely manner Understand customer needs and provide appropriate solutions or guidance Troubleshoot issues, resolve complaints, and escalate complex problems when necessary Maintain accurate records of customer interactions, issues, and resolutions in CRM systems Collaborate with internal teams to ensure efficient resolution of customer concerns Monitor trends in customer inquiries and suggest process improvements to enhance service quality Provide proactive follow-ups to ensure complete customer satisfaction Uphold company policies and maintain confidentiality in all client interactions Qualifications High school diploma required; Associate’s or Bachelor’s degree preferred Previous experience in customer service, client support, or solution-focused roles preferred Strong communication skills, both verbal and written Excellent problem-solving and critical thinking abilities Ability to work independently and manage a flexible remote schedule Proficiency with computers, CRM software, and remote collaboration tools Strong attention to detail and organizational skills Positive, professional, and customer-oriented attitude What We Offer Fully remote position with flexible hours Competitive pay with performance-based incentives Opportunities for career growth in customer service, client relations, or operations Supportive, inclusive, and collaborative team culture Training and ongoing development opportunities Remote About the Company: Wolf & Company, P.C. Apply tot his job