Customer Service Representative--Chicago, Illinois

Rollins, Inc. is a rapidly expanding company in the pest services industry, seeking a Customer Service Representative. This role involves coordinating schedules, resolving customer issues, and providing exceptional service to clients and technicians. Responsibilities Provide exceptional customer service and a quality experience to internal and external clients Prioritize, plan and complete daily tasks, special projects, and assignments Facilitate accounts receivable and collection efforts Manage administrative requests and tasks Provide proactive customer follow-up in a timely manner Deliver accurate service and promotional information Maintain accurate records utilizing customer service software applications Partner with management to manage expectations and meet deadlines Assist in scheduling of service routes Produce accurate and timely reports Ensure that work is complete and results are satisfactory Assist in training of new team members as requested/needed Demonstrate strong attention to detail and accuracy Skills High school degree or equivalent Excellent phone etiquette and friendly, professional demeanor Strong organizational skills and ability to manage multiple priorities, i.e. multi-task Knowledge of MS Office environment with Word, Excel, and Outlook proficiency Knowledge of customer service principles and best practices Excellent written and verbal communication Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers We require successful completion of background check and drug screen Benefits Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information) 401(k) plan with 4.5% company match, Rollins Corporation employee stock purchase plan Six paid holidays and a generous PTO (paid time off) program--receive up to 15 PTO days your first year Employer discount program through PerkSpot Company Overview At Rollins, our mission is simple: to become the best service company in the world. It was founded in 1948, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is