Customer Experience Specialist 1 - Dental Contact Center
About the position Responsibilities • Interact with customers via inbound and outbound phone calls to ensure a positive experience. • Respond to customer inquiries regarding dental insurance plans and benefits. • Anticipate customer needs and provide accurate information in real-time. • Build and maintain customer relationships by delivering coordinated service. • Recognize when to escalate issues for resolution. • Identify innovative solutions to enhance the customer experience. Requirements • 2+ years of customer service experience or equivalent. • Experience in call centers or dental insurance preferred. • Ability to learn and understand a broad range of insurance products. • Excellent typing skills and proficiency in desktop applications like MS Office. • Strong analytical, interpersonal, problem-solving, attention to detail, and decision-making skills. Nice-to-haves • Experience working within call centers. • Familiarity with dental terminology. Benefits • Dental insurance • Paid time off • Pension eligibility