Collections Team Member II - Repossession, Hybrid Marlboro MA, Full-Time

Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. The Collections Team Member II is responsible for the day-to-day administration of the repossession and remarketing process, focusing on resolving member delinquency and minimizing losses for the credit union. Responsibilities Adhere to collection and repossession procedures to ensure they are carried out according to established guidelines Review accounts submitted for repossession (voluntary and involuntary) and determine whether an approval or denial should be rendered in accordance with the business rules Attempt to contact members prior to assigning an account for repossession to attempt to cure the delinquency and mitigate losses for the credit union Assigns repossessions to the vendors timely Document collections package with appropriate notes regarding repossession decision, condition reports, status and value of the collateral Make recommendations to the Repossesson Specialist and Team Leader whether vehicles should be repossessed from impound or storage or referred for replevin Build professional working relationships with vendors and review their performance Accurately maintain daily, weekly, and monthly reports pertaining to repossession assignments Utilize sound judgment to determine outstanding repossession assignments, repossession claims, submit for skip claims etc Process redemptions per the established procedures and guidelines Assist with training new and existing staff in skip tracing, repossession and recovery processes Stay current on repossession laws and regulations Makes recommendations for improvement of departmental policies, procedures, and internal controls Review and/or approve bids for sale of collateral, if necessary Audits receipt of sales proceeds from vendors after sale of collateral Review vendor invoices for accuracy and reasonableness and prepare them for management approval Make collection calls to assist with departmental goals, as and when necessary Perform other job related duties assigned by Manager(s) Skills Excellent written and verbal communication skills Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality Well organized, effective time management, prioritize and manage workload for optimum efficiency Strong command of Microsoft Office, particularly with Microsoft Excel Previous consumer collections and/or skip tracing experience Previous experience in a financial institution or credit union Company Overview DCU is a credit union that offers personal and business banking solutions. It was founded in 1979, and is headquartered in Marlborough, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is