Claims Processing Manager

JOB SUMMARY: The Claims Processing Manager develops growth across the department through new hire training, mentoring, QA audits, live call monitoring and coaching. As the Claims Processing Manager, you will be responsible for overseeing the claims processing department, ensuring optimum efficiency and effectiveness of our claims processes surrounding claims adjudication with targeted focus on the payment process, as well as monitoring and assisting claims processors with more complex claims as needed. DUTIES & RESPONSIBILITIES: • Ensures timely and proper disposition of claims in accordance with coverage amounts and provides guidance on more complex or high-value claims. • Trains staff on organizational policies and ensures procedures are always followed. • Review audits received from claims department and review with claims processors. • Oversee the senior processor in handling vendor payments. • Create and review excel spreadsheets and other documentation related to claims. • Review and resolve escalated issues with claims payments and other issues as they arise. • Help identify qualified candidates for the claims invoice processor role through live interviews. • Provides day-to-day performance management, call reviews and development for new hires and existing team members. (e.g., coaching, training, mentoring, disciplinary actions). • Collaborate horizontally and vertically across the organization to develop tactical and strategic initiatives. • Conduct business and/or processor reviews using CRM programs. QUALIFICATIONS: • 3-5 Years of management experience (virtual management is plus). • 3-5 years of development and training. • 3-5 years of demonstrated success and customer satisfaction, leadership in a telecommunication environment. • High school diploma or equivalent. • Excellent critical thinking and decision-making skills with an ability to work under pressure. • Performs effectively and independently in a multitasking environment. • Strong PC skills with proficiency in Microsoft applications and adobe. • High attention to detail with a demonstrated ability to organize delegate and schedule workload effectively. • Excellent communications skills both internal and external with the ability to efficiently present information in a 1:1 and or group situation. The candidate(s) offered this position will be required to submit to a background check. Compensation Range: $70,000 - 75,000 annually Our Benefits Include: • Paid training • Work From Home Opportunity • Computer Equipment Provided • 401(k) with company match after 90 days of employment • Medical, Dental, and Vision Insurance • Voluntary Life Insurance • Internet Stipend • Paid Time Off • Holiday Pay Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram, and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job. Apply tot his job