Charge Services Application Analyst - Hybrid
About the position We are dedicated to providing exceptional care to every patient, every time. St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades. Position Summary: The Charge Services Application Analyst is r esponsible for the implementation, maintenance, and daily support of charge capture within the Clinically Driven Revenue Cycle (CDRC) environment of the St. Luke’s Hospital network . This role ensures systems and processes align with our mission and core values, enhancing revenue integrity across the organization . Responsible for promoting teamwork with all members of the healthcare team. Performs all duties in a manner consistent with St. Luke’s mission and values. This position offers a hybrid schedule. Responsibilities • Maintain expert level understanding of charge capture methodologies and workflows, charge tiering logic, charge transformation capabilities, and charge related reports. • Collaborate with clinical department leaders to design, optimize, and audit charge capture processes, ensuring Chargemaster accuracy. • Monitor charge activity daily and resolve build issues resulting in suspended or disrupted charges in a timely manner. • Serve as a key liaison with Patient Financial Services, Health Information Services and Finance to ensure business processes and technical configurations are aligned for revenue integrity. • Apply systems knowledge to develop tailored technology solutions that meet business needs. • Identify and recommend enhancements, new solutions, and workflow improvements to drive efficiency. • Provide responsive customer support by managing incoming tickets, change requests, and escalations with urgency and professionalism. Requirements • Bachelor s degree in IT, related health care experience, or equivalent work experience • 2-5 years of experience in Cerner Millennium applications specifically related to Charge Services. • Strong understanding of healthcare business processes, including charge capture and patient billing workflows. • Proficient in Cerner reporting tools: CCL, Discern Analytics/DA2, and HealtheAnalytics • Excellent analytical skills with attention to detail and high accuracy • Outstanding interpersonal, customer service, communication, and problem-solving abilities • Well-organized and capable of working independently with minimal supervision • Proven ability to resolve complex technical and operational issues effectively • Skilled at collaborating across clinical, financial, and IT teams to develop and implement effective revenue capture solutions Nice-to-haves • Familiarity with Revenue Cycle tools related to Cerner Patient Accounting or General Ledger (preferred). Benefits • Day one benefits package • Pension Plan & 401K • Competitive compensation • FSA & HSA options • PTO programs available • Education Assistance Apply tot his job