Associate Representative
Job location: Ireland Associate Representative – Inside Sales As an Associate Representative – Inside Sales, you will interact with existing customers primarily by phone and email to increase sales of Wesco’s products and services. You will collaborate with outside sales to ensure goals are being met. Responsibilities: Obtain orders through email and telephone calls, verify and enter items, transfer orders to fulfillment, explain stock-outs and expected delivery dates. Increase orders by suggesting related items, explaining features, and check customer’s buying history. With guidance, own, qualify, and develop opportunities passed from marketing, outside sales, and national accounts. Prepare, generate, and follow up on verbal or written quotations to secure orders or determine reason for loss of order. Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date. Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification. Report industry trends, competitive pricing, and customer feedback to management.