Associate Customer Success Manager
LSEG is a leading global financial markets infrastructure and data provider. They are seeking a highly driven and empathetic Associate Customer Success Manager to serve as a trusted advisor to customers across their Quantitative Analytics solutions, helping to unlock value and solve complex challenges. Responsibilities Act as a SME across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER) Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities Co-create and review success/value plans - share product roadmaps, strategy, and review achievements Educate, provide thought leadership, raise customer issues, and gather customer feedback Drive organic expansion within book of business; proactively identify lead generation opportunities Partner with supporting teams and collaborators to bring about best outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations, Proposition Sales, Product and Content Teams, and Developer Community) Proactively identify risks and develop action plans to mitigate with partners Skills 1+ years of relevant work experience in customer success, sales, consulting, and/or customer facing roles Experience or knowledge of implementing and supporting data and/or technology solutions Success in building trust and getting results for a broad range of partners: senior leaders, developers, and/or day-to-day application users Aptitude for digesting and effectively communicating both business and technical concepts across audiences of varying ability Solid interpersonal skills and experience building strong internal and external relationships Natural curiosity to seek out information and learn new skills across business and technology disciplines Focus on customer happiness and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption Highly motivated self-starter who works well with a lot of autonomy and little direction Value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through Solid project management, technical and problem-solving skills Ability to travel onsite when required BA/BS degree SaaS and financial services/financial data experience Experience with APIs, cloud, and open-source technologies (AWS, GCP, Azure), Python, SQL, JSON CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau…) Benefits Annual Wellness Allowance Paid time-off Medical Dental Vision Flex Spending & Health Savings Options Prescription Drug plan 401(K) Savings Plan and Company match Basic life insurance Disability benefits Emergency backup dependent care Adoption assistance Commuter assistance Company Overview LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. It was founded in 2007, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is