Associate Communication Clerk (Hybrid)

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.Role Overview:Could you be our next Associate Communication Clerk? Globe Life is looking for a Associate Communication Clerk to join the team!In this role, you will be responsible for assisting the claim operation by completing a wide variety of tasks designed to gather and organize claim information for processing by Claim Examiners and Analysts. You will also communicate with Customer Service regarding claim status and provide policy information to funeral homes and assignment companies.Key functions of this role vary as business needs dictate, but often include tasks such as email sorting, preparation, and response, claim indexing, customer contacts, and typing correspondence, all while maintaining a positive work atmosphere by behaving and communicating in a manner that fosters a professional relationship with customers, coworkers, and management.This is an hybrid position located in Oklahoma City, Oklahoma. What You Will Do:Sort and import claim documents received via electronic fax or e-mail for ingestion into OnBase.Research to identify unmatched mail items and forward them to the appropriate department or examiner.Index new claims via RightFax, Outlook, or OnBase.Respond to emails received from Customer Service regarding claim status and questions pertaining to policies and claim records.Support examiners and analysts by creating and sending out letters for requested information.Research and identify policy information and create verifications with the found information for outside companies.Concurrently access multiple databases, software programs, and/or online tools to perform required job functions.Attend and actively participate in departmental meetings, trainings, and coaching sessions.Maintain a high degree of quality control and validation of completed work.Meet or exceed established standards for productivity and quality.Maintain customer privacy and confidentiality in accordance with HIPAA standards.Perform additional duties as assigned by management.What You Can Bring:High School Diploma; 1-2 years related experience and/or training, or equivalent combination of education and experience.Knowledge of the insurance industry and experience in claims handling are preferred.Applicable To All Employees of Globe Life Family of Companies:Reliable and predictable attendance of your assigned shift.Ability to work full time and/or part time based on the position specifications.How Globe Life Will Support You:Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:Competitive compensation designed to reflect your expertise and contribution.Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.Paid holidays and time off to support a healthy work-life balance.Parental leave to help our employees welcome their new additions.Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.Company-paid counseling for assistance with mental health, stress management, and work-life balance.Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.Discounted Texas Rangers tickets for a proud visit to Globe Life Field.Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.